Actionable Feedback Policy

At CoinLaw, accuracy and clarity matter to us. This Actionable Feedback Policy explains how you can report potential issues in our content and how we evaluate and respond to those reports. By using our website, you agree to the practices outlined here.

What Counts as Actionable Feedback

We welcome constructive input from our readers. Feedback may include:

Factual inaccuracies such as incorrect names, dates, figures, or legal facts.
Missing context that changes how readers might understand a story.
Misleading framing where a headline or summary does not reflect the article.
Sourcing concerns, including unclear attribution or reliance on unreliable sources.
Conflicts of interest that should have been disclosed.
Accessibility issues that affect readability or understanding.

How to Submit Feedback

You can send feedback through our Contact Us page. To help us review your message quickly, please include:

The article URL and headline.
The publication date and time, if available.
The exact text or section you are concerned about.
A short explanation of the issue.
Any supporting sources or screenshots.

Intake and Prioritization

Acknowledgment: High priority feedback is acknowledged within one business day. All other feedback is acknowledged within three business days.
High priority issues: Potential factual errors, legal risks, or matters that significantly affect understanding are handled first.

How We Review

A staff editor, preferably not the original author, reviews each report.
Reporters may be consulted when clarification or additional context is needed.
Facts are checked against primary documents such as court filings or regulatory releases.
Legal review is conducted for sensitive or high impact matters.

Possible Outcomes

After review, we may take one of the following actions:

Correction: A confirmed factual error is fixed with a public note.
Clarification: Wording is refined to make the meaning clear.
Update: New information is added without altering the original intent.
Editor’s note: Context is provided about a major change or editorial process.
No change: If no issue is found, we provide an explanation when possible.

Timelines

Clear factual errors are usually resolved within two business days.
Complex or multi source matters are handled within ten business days.

Transparency Practices

Each correction or clarification includes a visible note with the date and time.
Updates are clearly labeled to show how they differ from corrections.
Version history or change notes are provided where appropriate.

Appeals

If you disagree with the outcome of a feedback review, you may request a second review by a senior editor. We aim to respond to appeals within five business days.

Privacy and Data Handling

We store feedback submissions securely and only share details internally for review. For more information about data protection, please see our Privacy Policy.

Abuse and Misuse

We reserve the right to disregard spam, harassment, or automated bulk submissions that lack specific or constructive information.

Examples

Misattributed quote: The quote source is verified and corrected, and a correction note is added.
Incorrect token ticker: The ticker and market reference are corrected, and a note explains the change.
Missing disclosure: If an author’s financial interest is discovered, a disclosure and editor’s note are added.