Online Banking Usage Statistics 2026: Adoption, Users, Trends

Mobile banking is the primary access method for 48.3% of US banked households, with browser-based online banking the secondary method at 19.8%, according to the FDIC’s National Survey of Unbanked and Underbanked Households. Juniper Research projects global digital banking users to rise from 3.6 billion to over 4.2 billion by 2026. The coordinated trade between branch shrinkage and digital reach now extends into wearable devices, tokenized authentication, and senior-cohort fraud loss curves.

Key Takeaways

• The FDIC reports mobile banking is the primary access method for 48.3% of US banked households, with online banking secondary at 19.8%.
• The 2024 Survey of Household Economics and Decisionmaking (SHED) found 76% of US adults used mobile banking in the prior 12 months and 81% used online banking.
• Bank of America reported 58 million verified digital users and 26 billion digital interactions in 2024, up 12% year over year.
• The FBI’s Internet Crime Complaint Center logged $16.6 billion in 2024 internet-crime losses across 859,532 complaints, a 33% increase from 2023.
• Eurostat data shows 67% of EU individuals aged 16 to 74 used internet banking in 2024, up from 42% in 2014.
• UK Finance reported 75% of UK adults used mobile banking in 2024, the first year mobile overtook desktop as the most common banking channel.
• Juniper Research projects over 4.2 billion digital banking users globally by 2026.

Editor’s Choice

• JPMorgan Chase reported 57.8 million active mobile customers in Q4 2024, up 7% year over year.
• Bank of America’s customers digitally logged in to their accounts 23.4 billion times in 2024, up 11% year over year.
• Wells Fargo reported 30.5 million mobile active customers in Q1 2024, up from 28.8 million a year earlier.
• Citigroup posted 19 million active mobile users and 25 million active digital users in Q1 2024.
• The number of FDIC-insured commercial bank branches in the US fell by 1,233 in 2024, the fifth consecutive year of net decline.
• India recorded 208.5 billion digital payment transactions in calendar year 2024, with digital payments accounting for 99.7% of transaction volume.

Recent Developments

• April 14, 2026: JPMorgan Chase reported Q1 2026 net income of $16.5 billion (up 13% YoY) with active mobile customers up 7% year over year and 450,000 net new checking accounts opened during the quarter.
• May 2025: The Survey of Household Economics and Decisionmaking (SHED) was published for 2024, finding 76% of US adults used mobile banking and 81% used online banking in the prior 12 months.
• April 2025: The FBI’s Internet Crime Complaint Center released its 2024 annual report, totaling $16.6 billion in losses across 859,532 complaints, a 33% increase year over year.
• March 2025: The FDIC’s Quarterly Banking Profile for Q4 2024 confirmed a 1,233 net decline in commercial-bank branches, taking the total from 72,287 to 71,054.
• February 2025: Bank of America announced its digital channels reached over 58 million verified users in 2024, with digital interactions topping 26 billion, up 12% year over year.
• January 2025: India’s Reserve Bank confirmed digital payments made up 99.7% of transaction volume in calendar year 2024, with UPI’s share rising to 83% of digital payments.

Global Online Banking Adoption

Juniper Research forecasts that global digital banking users will rise from 3.6 billion in 2024 to over 4.2 billion by 2026, crossing over half of the global population for the first time. The fastest growth is concentrated in emerging markets across Asia-Pacific and Latin America, where mobile-first banking is leapfrogging legacy account infrastructure.

Adoption has stopped being a developed-market story; mature markets now track the same penetration-curve mechanics as India, Brazil, and Indonesia normalized over the last five years.

• Global digital banking users are forecast to reach over 4.2 billion by 2026, up from 3.6 billion in 2024.
• Asia-Pacific and Latin America are the fastest-growing digital banking regions through 2026, per Juniper Research.
• The EU average for individuals using internet banking reached 67% in 2024, up from 42% in 2014.
• In the United States, 95% of adults have a checking, savings, or money market account, with 81% using online banking in the prior 12 months.
• Adoption pressure follows phones rather than branches; the more concentrated the smartphone base, the faster digital banking services displace teller traffic.

Source: Juniper Research 2024, Federal Reserve SHED 2024, Eurostat 2024, UK Finance 2024, RBI Payment Systems Report 2024.

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US Online and Mobile Banking Usage

The FDIC’s 2023 National Survey found that mobile banking is the primary account-access method for 48.3% of US banked households, with online banking secondary at 19.8%. The 2024 SHED reported 76% of US adults used mobile banking and 81% used online banking in the prior 12 months.

Taken together, the two surveys show that mobile is the preferred entry point, but desktop has stabilized as the secondary channel for higher-friction tasks such as wire transfers, account opening, and tax-document review.

• Mobile banking is the primary access method for 48.3% of US banked households (FDIC 2023 survey).
• Online banking ranks second at 19.8% of households as a primary method (FDIC 2023 survey).
• The 2024 Survey of Household Economics and Decisionmaking (SHED) found 76% of US adults used mobile banking and 81% used online banking in the prior 12 months.
• An American Bankers Association 2024 survey found 71% of US adults prefer mobile apps or online banking; only 9% prefer in-person banking as the primary method.
• Mobile banking usage is highest among adults under 45 at over 90%, and lowest among adults aged 60 and older at 56% (Federal Reserve SHED 2024).
• Use of bank tellers as the primary access method has fallen by more than half over the past decade (FDIC 2023 survey).

By the numbers: FDIC: mobile-primary access jumped to 48.3% of US banked households in 2023, while online (web-browser) banking-primary dropped to 19.8%. Bank-teller-primary use has fallen by more than half over the past decade, while smartphone-based account access expanded almost ninefold.

Online Banking Users at the Largest US Banks

JPMorgan Chase reported 57.8 million active mobile customers, up 7% year over year. Bank of America in February 2025 reported 58 million verified digital users and 26 billion digital interactions in 2024, up 12% year over year, plus 37.6 million clients opted in for proactive digital alerts. The four-bank scoreboard is the cleanest US head-to-head digital comparison because all of them now disclose mobile and digital active customer counts on the same axis; that was not true even two years ago.

• JPMorgan Chase had 57.8 million active mobile customers, up 7% year over year.
• Bank of America had more than 58 million verified digital users in 2024, with 23.4 billion digital logins.
• Wells Fargo reported 30.5 million mobile active customers in Q1 2024, up from 28.8 million in Q1 2023.
• Citigroup posted 19 million active mobile users in Q1 2024, up 10% year over year, plus 25 million active digital users.
• Bank of America’s clients opted in to 37.6 million proactive digital alert subscriptions in 2024, up 7% year over year.
• Bank of America customers received nearly 12 billion proactive digital alerts in 2024.

How Brits Use Online Banking

UK Finance reported that mobile banking, via a banking app, became the most common way to access accounts in 2024, used by 75% of UK adults, and overtook desktop banking for the first time. Across all channels, 93% of UK adults used at least one form of remote banking in 2024, with 62% accessing accounts via internet banking, 60% via mobile apps, and 17% via telephone banking. The UK pattern matters because mobile and browser-based use are not yet substitutes; a majority of UK adults are using both channels in the same year.

• 75% of UK adults used mobile banking in 2024, the first year mobile overtook desktop banking.
• 93% of UK adults used at least one form of remote banking in 2024.
• 62% of UK adults accessed accounts via internet banking in 2024.
• 60% of UK adults accessed accounts via mobile banking apps in 2024.
• 17% of UK adults accessed accounts via telephone banking in 2024.
• Over half of UK adults use mobile wallets such as Apple Pay or Google Pay, up from 42% in 2023.

European Online Banking by Country

Eurostat reported 67% of EU individuals aged 16 to 74 used internet banking in 2024, up from 65% in 2023, with the share rising to 72% among internet users. The EU average grew from 42% in 2014 to 67% in 2024, with the Netherlands, Denmark, and Finland reporting the highest country-level shares and Romania and Bulgaria the lowest. The 25-percentage-point gain in a decade is steady rather than dramatic, but it sits on top of a real-time-payments rollout that has reshaped how transfers are initiated.

• 67% of EU individuals aged 16 to 74 used internet banking in 2024 (Eurostat).
• The EU internet banking share among internet users reached 72% in 2024 (Eurostat).
• The EU average climbed from 42% in 2014 to 67% in 2024, a 25-point gain in a decade.
• The Netherlands, Denmark, and Finland recorded the highest country-level internet banking shares in 2024 (Eurostat).
• Romania and Bulgaria reported the lowest EU country-level internet banking shares in 2024 (Eurostat).
• Internet banking grew 2 percentage points between 2023 and 2024 across the EU as a whole (Eurostat).

Source: Eurostat 2024 digital society data (release: 17 December 2024).

India and the UPI Shift in Online Payments

India’s digital-payment surge is reshaping the global online-banking picture.

India alone is materially shifting global online-banking math; without UPI volume in the count, the worldwide growth picture would look noticeably softer. This is also why cross-border payments cost arbitrage now starts with rail choice, not bank choice.

• India recorded 208.5 billion digital payment transactions in calendar year 2024.
• Digital payments made up 99.7% of transaction volume and 97.5% of value in CY2024 (RBI).
• UPI’s share of digital payments rose from 34% in 2019 to 83% in 2024 (RBI).
• UPI volume rose from 1,079 crore transactions in CY2019 to 17,221 crore in CY2024.
• UPI accounts for 49% of global real-time payment transactions, per the IMF.

Source: Reserve Bank of India Payment Systems Report 2024, PIB India citing IMF, December 2024 to March 2025.

Online Banking Security, Fraud, and Trust

Fraud losses tracked online-banking growth in 2024, with the heaviest concentration among older account holders.

• The FBI’s Internet Crime Complaint Center reported $16.6 billion in 2024 losses across 859,532 complaints, a 33% increase from 2023.
• Cyber-enabled fraud accounted for nearly 83% of all losses reported, totaling $13.7 billion.
• Adults over 60 suffered the most losses at nearly $5 billion and submitted the largest number of complaints.
• The FBI’s IC3 logged $16.6 billion in 2024 internet-crime losses (+33% YoY).
• IC3 received 859,532 internet-crime complaints in 2024, with an average loss of $19,372 per complaint.
• Cyber-enabled fraud was responsible for nearly 83% of all 2024 losses, totaling $13.7 billion (IC3).
• Investment fraud involving cryptocurrency reported the largest losses by category at over $6.5 billion in 2024 (IC3).
• Adults aged 60 and older lost nearly $5 billion to internet crime in 2024 and filed the most complaints (IC3).

Source: FBI Internet Crime Complaint Center 2024 Annual Report, April 2025.

The senior-cohort concentration is the part that should reshape product design; the cohort is the lowest mobile-banking adopter but the highest fraud-loss cohort, a gap that channel investment alone has not closed. Banks reference this risk profile when modeling digital payment fraud loss curves.

Neobanks and the Pull on Traditional Online Banking

Challenger banks kept compounding their user bases through 2024, putting steady pressure on incumbent digital relationships.

• Nubank reported 114 million customers at the close of 2024 across Brazil, Mexico, and Colombia, up from 93 million a year earlier and adding 4.5 million net new customers in Q4 alone.
• Revolut reported 52.5 million retail customers globally at end-2024, up from 38 million a year earlier.
• Chime reported approximately 23 million active members at the end of 2024, with 8.6 million primary account holders.
• Nubank ended 2024 with 114 million customers (Brazil, Mexico, Colombia), up from 93 million at end-2023.
• Nubank added 4.5 million net new customers in Q4 2024 alone.
• Revolut reported 52.5 million retail customers globally at end-2024, up from 38 million a year earlier.
• Revolut’s revenue reached $4.0 billion in 2024, a 72% increase year over year.
• Revolut posted profit before tax of $1.4 billion, marking its fourth consecutive year of profitability.
• Chime reported approximately 23 million active members at end-2024, with 8.6 million primary account holders.

Source: Nu Holdings FY2024 release (Feb 2025), Revolut FY2024 results (April 2025), Chime 2025 disclosures, N26 public disclosures.

The neobank pull on traditional online banking is asymmetric: incumbents lose secondary accounts before they lose primary, which is why incumbent digital metrics keep rising even as challenger user counts compound. Together, the largest neobanks now serve more digital-native customers than several mid-tier incumbents combined.

The defensible incumbent advantage has narrowed to credit underwriting and treasury services, not the user interface, with cost-of-funds and balance-sheet capacity still anchoring primary-banking relationships at incumbents for the highest-balance cohorts.

Branch Closures Mirror the Online Growth

US bank branches keep shrinking as customers move their everyday banking online.

This is the coordinated trade: branch closures of 1,233 in 2024 mirror digital interaction growth at Bank of America (26 billion, +12% year over year), the same balance sheet seen from two sides.

Why it matters: FDIC and Bank of America: the −1,233 net branch decline in 2024 sits on the same balance sheet as Bank of America’s 26 billion digital interactions, up 12% year over year. Five straight years of branch reductions funded the digital build that those interactions ride on top of.

• Net 1,233 commercial bank branches closed in 2024 across the US (FDIC).
• The total FDIC-insured commercial bank branch count fell from 72,287 to 71,054 in 2024.
• The 2.9% decrease marked the fifth consecutive year of net branch decline.
• Bank of America’s more than 26 billion digital interactions in 2024 (+12% YoY) sit on the other side of the same trade.

Source: FDIC Quarterly Banking Profile, Q4 2024 (released March 2025).

What’s Driving the Next Phase

The authentication layer, not the channel, is where the next phase of online banking is being built.

• Juniper Research found 83% of banking institutions worldwide had implemented at least one form of biometric authentication by 2023, up from 35% in 2018, with fingerprint recognition adopted by 68% of major banks.
• Biometrically authenticated remote mobile payments are forecast to reach roughly $1.2 trillion globally by 2027, up from nearly $332 billion in 2022.
• 40% of banks now use physical biometrics for fraud prevention, up from 26% five years earlier.
• Federal Reserve consumer-brief data shows that 53% of Gen Z and 55% of millennials would like faster or instant payments to be automatically activated by their financial institution, compared with only 33% of boomers and 30% of the Silent Generation.
• 83% of banks worldwide had implemented at least one biometric authentication method by 2023, up from 35% in 2018 (Juniper Research).
• 68% of major banks now offer fingerprint recognition in mobile apps (Juniper Research).
• 40% of banks now use physical biometrics for fraud prevention, up from 26% five years prior (Juniper Research).
• Biometric mobile remote payments are forecast at roughly $1.2 trillion globally by 2027, up from nearly $332 billion in 2022 (Juniper Research).
• Nearly all younger consumers use a mobile banking app, 99% of Gen Z and 98% of millennials, versus 69.5% of baby boomers (Federal Reserve consumer brief).
• 63% of boomers prefer to open deposit accounts in person at a physical branch (Federal Reserve consumer brief).

Source: Juniper Research biometric banking 2023-2024 update, Federal Reserve consumer brief April 2024.

The next phase of online banking is being built less around channel choice and more around the authentication layer, which is biometric, device-bound, and increasingly account-agnostic. Customer-facing tooling around budgeting, alerts, and goal tracking now sits beside the transaction view rather than in a separate education tab.

Longer-horizon work on quantum computing for post-quantum cryptography is funded today even though the in-product impact is years away from production rollout.

Conclusion

The FDIC’s 48.3% mobile-primary share is the cleanest read on how the category is shifting. JPMorgan Chase reported 57.8 million active mobile customers, up 7% year over year. Bank of America reported more than 26 billion digital interactions in 2024.

The FBI’s IC3 attributed nearly $5 billion in 2024 losses to adults aged 60 and older. Juniper Research projects over 4.2 billion global digital banking users by 2026. India recorded 208.5 billion digital payment transactions in calendar year 2024. The FDIC recorded a net decline of 1,233 US commercial bank branches in 2024.